Thank you for purchasing digital products from Luke Snow. As our products are digital and delivered electronically, our refund and return policy is as follows:
Due to the nature of digital products, all sales of our digital guides are final. We do not offer refunds or returns once the guide has been downloaded or accessed. Please review the product description and any available previews carefully before making your purchase. If you have any questions about a guide, please contact us before purchasing.
All-Access Pass: Membership subscriptions can be cancelled at any time. Upon cancellation, you will retain access to the membership benefits until the end of your current billing cycle. No refunds will be provided for the remaining portion of the billing cycle.
Concierge: Due to the personalized nature of the Concierge membership, cancellations are subject to review. If you cancel your Concierge membership, the refund amount, if any, will be determined based on the services already rendered and the time elapsed since the start of your membership. Please contact us to discuss your specific situation.
In rare cases, we may consider a refund or exchange if the digital product is defective or does not function as described. If you believe you are entitled to a refund or exchange due to a defect, please contact us within 7 days of purchase with a detailed description of the issue and any supporting documentation.
To request assistance with a defective product or to discuss a Concierge membership cancellation, please contact us at [Your Email Address] with the following information:
Luke Snow reserves the right to modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions about our refund and return policy, please contact us at [Your Email Address].
