Thank you for purchasing digital products from imlukesnow.com. As we offer digital e-books and subscription services, our refund and return policy is as follows:
1. Digital E-books
Due to the nature of digital e-books, we generally do not offer refunds or returns once the e-book has been downloaded or accessed. All sales of digital e-books are considered final. However, if you experience technical issues preventing you from accessing the e-book, please contact us at [insert contact information] for assistance. We will make every effort to resolve the issue promptly.
2. Membership Subscriptions
Our premium membership subscriptions (‘All-Access Pass’ and ‘Concierge’) are billed on a recurring basis. You can cancel your subscription at any time, but you will not receive a refund for any unused portion of the subscription period. Cancellations will take effect at the end of the current billing cycle. If you are not satisfied with your membership, please contact us at [insert contact information] to discuss your concerns.
3. Exceptional Circumstances
In exceptional circumstances, such as a significant defect in the digital product or an error on our part, we may consider issuing a refund at our sole discretion. Please contact us at [insert contact information] with details of your situation, and we will review your request.
4. How to Request Assistance
If you encounter any issues with your purchase or have questions about our refund and return policy, please contact our customer support team at [insert contact information]. We are committed to providing excellent customer service and will do our best to assist you.
5. Policy Changes
We reserve the right to modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the new policy.
